Quality Assurance for Mandala Trading's CRM System
Tech Nirvana had the opportunity to collaborate with Mandala Trading on a specialized Quality Assurance project focused on their Customer Relationship Management (CRM) software, developed using the Ruby on Rails platform. As a key system managing customer interactions, sales processes, and client data, ensuring its reliability and performance was critical.
Introduction
Tech Nirvana had the privilege of working with Mandala Trading, a prominent trading company in Nepal, on a dedicated Quality Assurance (QA) project for their Customer Relationship Management (CRM) system. The CRM platform, developed in Ruby on Rails, plays a crucial role in managing their customer interactions, sales pipeline, and support operations. Recognizing the importance of delivering a stable, efficient, and user-friendly CRM system, Mandala Trading brought Tech Nirvana on board to carry out a comprehensive QA process before the system’s full-scale rollout. Over the course of three months, our experienced QA team thoroughly examined the application, executing a wide range of tests—from functional and usability testing to performance and compatibility assessments. Our primary objective was to identify bugs, performance bottlenecks, and usability concerns, while ensuring the system met the required standards of reliability and efficiency. The insights and detailed QA reports we provided were instrumental for Mandala Trading’s internal development team in refining and optimizing the CRM platform.
Key Project Features
Here’s a list of the key requirements that were addressed during the Quality Assurance project.
Functional Accuracy
Performance & Scalability
API Functionality
Data Integrity & Validation
User Experience & Usability
Test Documentation & Reporting
Mandala Trading, a global trading company with operations across Australia, Canada, and a worldwide customer base, required a reliable and scalable Customer Relationship Management (CRM) system to manage their growing network of clients, sales activities, and support services. The business needed the CRM to function seamlessly across teams in different regions, ensuring real-time access to customer data and efficient communication.
To address Mandala Trading's business requirements, Tech Nirvana provided a comprehensive Quality Assurance (QA) solution for their Customer Relationship Management (CRM) system. Our team conducted an extensive three-month testing cycle, focusing on multiple aspects of the CRM, including functional testing, performance testing, usability evaluation, and cross-platform compatibility.
